FAQs

 

Who do you support?

We provide out-of-home respite to individuals 8 years and over.

We provide day options to adults that have finished schooling.

Our respite service is targeted to individuals with high health care needs, or individuals with intellectual and physical disabilities. However anyone with a disability is welcome to enquire about our services.

How can I pay for your services?

Individuals use their core support budget in their NDIS plan to pay for respite and day options.

We can currently only support individuals who are self or plan managed.

Can you support my child who is PEG fed?

Yes! All our staff have tube-feeding management training and are experienced in delivering formula feeds.

We are also able to become credentialed through the RN delegation of care program for individuals under 18 years of age.

Can you transport individuals?

Yes we can. We have 3 wheelchair accessible vehicles, all with different configurations. One of our vans has 3 wheelchair spaces, and the other two have 2 wheelchair spaces.

We can also transport children needing booster seats, and we have 2 of these that can be moved between vehicles.

Why are you unable to support individuals who display behaviours of concern towards others?

We understand that it can be frustrating when a service cannot support your child in the way that you would like. Our respite house is set-up to be wheelchair accessible, PEG feed friendly, seizure safe and safe for people who are sensory seeking. We cannot provide a safe environment for individuals who may attempt to harm themselves or others. The respite house has a shared, central living space and it would not be suitable if other individuals needed to leave the area quickly.

As a large majority of our individuals have reduced physical movement, they would not be able to keep themselves safe.

Are there are staff on site at all times?

There is always a staff member on site, including overnight. Depending on your child’s support needs, we are able to offer a variety of support ratios, including 1:1 or 1:2.